FAQs

Microfibre bedding is made from ultra-fine synthetic fibres that create an exceptionally soft, lightweight, and wrinkle-resistant fabric. It is generally more affordable, quick-drying, and low-maintenance than cotton — ideal for everyday luxury. Cotton bedding is a natural fibre that is breathable, durable, and gets softer with every wash. Both are available in our OLIVIA ROCCO range — the right choice depends on your personal preference for feel, breathability, and care requirements.

Our bathrobe range includes several premium fabric options — each with distinct qualities. Our velour robes are smooth, lustrous, and lightweight with a luxurious drape. Our sherpa fleece robes are ultra-plush, thick, and cosy — ideal for colder months. Our waffle cotton robes are breathable, absorbent, and quick-drying — perfect for post-shower use. All styles are available in our signature hooded design for full coverage and comfort.

Our eyelet curtains are designed to thread directly onto a standard curtain pole through the built-in eyelets — no additional rings or hooks required. Our pencil pleat curtains require curtain hooks to hang, which are widely available and not included. All curtain product pages clearly state the heading type, compatible pole sizes, and any additional hardware required so you can be fully prepared before your order arrives.

Our duvets and pillows are filled with premium hollow fibre — a hypoallergenic, cruelty-free alternative to down that provides excellent warmth, loft, and comfort. Hollow fibre is machine washable, quick-drying, and maintains its shape and insulating properties wash after wash. All fill weights and tog ratings are clearly listed on individual product pages to help you choose the right level of warmth for your needs.

Yes — our women's loungewear and pyjama sets are designed to true UK clothing sizes. We offer a range from Small (UK 8–10) through to Extra Large (UK 20–22) across most styles. Full size guides with bust, waist, and hip measurements are listed on each product page. If you prefer a more relaxed, oversized fit, we recommend sizing up. Our loungewear is designed for comfort — soft, stretchy fabrics with a generous cut for all-day wear.

Tog is the measure of a duvet's thermal resistance — the higher the tog, the warmer the duvet. As a general guide: 4.5 tog is ideal for summer or warm sleepers; 10.5 tog suits most people year-round in a typical UK home; 13.5–15 tog is best for winter or cold sleepers. We also offer all-season duvets that combine a lighter and heavier duvet which can be used separately or clipped together — perfect for UK weather year-round.

Most of our bedding and towels can be tumble dried on a low to medium heat setting. Tumble drying towels on a low heat actually helps restore their softness and fluffiness after washing. We recommend removing items from the dryer while still slightly damp and allowing them to finish air-drying to preserve fabric quality and extend their lifespan. Always check the care label on individual products for specific guidance.

To maintain the softness and fluffiness of your towels, avoid using fabric softener — it coats the fibres and reduces absorbency over time. Instead, add a cup of white vinegar to the rinse cycle every few washes to remove detergent buildup and restore softness naturally. Shake your towels out before placing them in the dryer and tumble dry on a low heat. Avoid over-drying as this can make fibres feel stiff and rough.

Our eyelet curtains are compatible with standard curtain poles up to 28mm in diameter — the most common size used in UK homes. If you have a non-standard or decorative pole, please check the internal eyelet diameter listed on the individual product page before ordering. All our curtains are supplied with a standard heading allowance and can be adjusted by a curtain maker if a custom fit is required.

To ensure the perfect fit, measure your mattress width and length before ordering. As a guide: Single (90x190cm), Double (135x190cm), King (150x200cm), Super King (180x200cm). Our duvet covers are sized to accommodate standard UK mattress dimensions with a generous overhang on each side. If your mattress is a non-standard depth or European size, contact us at support@oliviarocco.com and we will advise on the best fit.

We are actively working to reduce our environmental footprint across all OLIVIA ROCCO orders. We use minimal, recyclable packaging wherever possible — reducing plastic use and prioritising eco-friendly materials. As we grow, we are committed to moving toward fully sustainable packaging solutions and will continue to update our practices as better alternatives become available.

We have partnered with 20 innovative grassroots companies pioneering nature-based carbon removal solutions. A fixed margin from every OLIVIA ROCCO sale is allocated directly to funding reforestation, soil carbon sequestration, and land restoration through partners including DroneSeed, Grassroots Carbon, and Pachama. We are committed to neutralising our shipping emissions and actively removing carbon dioxide from the atmosphere as part of our long-term climate commitment.

Yes — ethical sourcing is a core part of the OLIVIA ROCCO brand. We work with suppliers who uphold responsible manufacturing practices, fair working conditions, and environmentally conscious production methods. Many of our fabrics carry OEKO-TEX® Standard 100 certification — independently verified to be free from harmful substances at every stage of production. We are continuously reviewing and improving our supply chain to ensure the highest ethical standards.

No — none of our products or materials are tested on animals. We are committed to cruelty-free practices across our entire supply chain. Our OEKO-TEX® Standard 100 certified products are independently tested and verified, ensuring both ethical production and complete safety for skin contact — including for babies and children.

Yes — we are actively exploring additional certifications including the Better Cotton Initiative (BCI) for our cotton bedding and towel range, and the Global Organic Textile Standard (GOTS) for selected organic fabric lines. We are committed to continuous improvement in our sustainability practices and will announce all new certifications across our website and social media channels as they are confirmed.

We process orders quickly to ensure fast dispatch — so amendments and cancellations must be requested as soon as possible. If your order has not yet been dispatched, contact us immediately at support@oliviarocco.com and we will do our best to make the change. Once an order has been dispatched, it cannot be amended or cancelled but can be returned under our 35-day returns policy.

Only one discount code can be applied per order at checkout. Discount codes cannot be combined with other promotional offers unless explicitly stated in the promotion terms. If you have a valid code that is not working, contact us at support@oliviarocco.com and we will investigate and assist promptly.

Yes — our website uses SSL encryption and secure checkout technology to ensure your payment details are fully protected at all times. We do not store card details on our servers. All transactions are processed through trusted, PCI-compliant payment providers including Shopify Payments, PayPal, Klarna, and Clearpay — giving you complete peace of mind at every purchase.

We are currently developing a loyalty programme to reward our most valued OLIVIA ROCCO customers. In the meantime, the best way to save is to shop our bundle deals and seasonal sales — which we announce first to our Instagram, TikTok, and Facebook communities. Follow us across our social channels to be the first to know about exclusive offers and discount codes.

If your payment is declined, first check that your card details, billing address, and CVV have been entered correctly and that your card is enabled for online transactions. If the problem persists, try an alternative payment method such as PayPal, Apple Pay, Klarna, or Clearpay. If you continue to experience difficulties, contact us at support@oliviarocco.com and we will help resolve the issue as quickly as possible.

Yes — we deliver to all areas within the United Kingdom including Northern Ireland, Scotland, Wales, and the Channel Islands. Standard Royal Mail Tracked 48 delivery applies across all UK regions. Delivery to remote areas and islands may occasionally take slightly longer than standard estimates. All UK orders qualify for free delivery over £22.

In the rare event that your parcel is lost in transit, please contact us at support@oliviarocco.com with your order number and tracking details. We will raise an investigation with Royal Mail on your behalf. If your parcel is confirmed lost, we will arrange a full replacement or refund promptly. Please allow up to 10 working days for Royal Mail to complete their investigation before a replacement or refund is issued.

Royal Mail will leave a calling card or digital notification if they are unable to deliver your parcel. You can then arrange redelivery, collect from your local Royal Mail Customer Service Point, or redirect to an alternative address via the Royal Mail website or app using your tracking number. If your parcel is not collected or redelivered within the holding period, it will be returned to us and we will contact you to arrange reshipment.

If your order has not yet been dispatched, contact us immediately at support@oliviarocco.com and we will do our best to update your delivery address. Once an order has been dispatched with Royal Mail, we are unable to redirect it — you will need to manage the redelivery directly with Royal Mail using your tracking number.

Our fastest delivery option is Royal Mail Tracked 24, which typically delivers within 1–3 working days from dispatch. While this is not guaranteed next day delivery, orders placed before 2pm on working days are dispatched the same day — giving you the best possible chance of receiving your order the following day. We are exploring guaranteed next day delivery options for the future.

Return postage costs are the responsibility of the customer unless the item received is faulty, damaged, or incorrect. We recommend using a tracked postage service when returning items as we cannot be held responsible for returns lost in transit. Once your return has been received and inspected, your refund or exchange will be processed promptly.

Once we have received and inspected your returned items, refunds are typically processed within 3–5 working days. Refunds are returned to your original payment method. Please allow a further 3–5 working days for the funds to appear in your account depending on your bank or payment provider. If you have not received your refund within 10 working days of us confirming it has been processed, contact us at support@oliviarocco.com.

Yes — exchanges are available within our 35-day returns window. Items must be unused, unwashed, and in their original packaging to qualify. Contact us at support@oliviarocco.com with your order number and the details of the exchange you require. Subject to stock availability, we will process your exchange and dispatch the replacement as quickly as possible.

If any OLIVIA ROCCO product develops a manufacturing fault — such as seam failures, colour fading, or fabric defects — within a reasonable period of normal use, we will gladly offer a replacement or refund. Contact us at support@oliviarocco.com with your order number and clear photographs of the fault. We take product quality extremely seriously and will always resolve genuine quality issues fairly and promptly.

Bedding that has been removed from its original packaging but remains unused and unwashed can still be returned within our 35-day window. However, if bedding has been used or washed, we are unable to accept it as a return for hygiene reasons. If you have any concerns about your purchase before opening, contact us at support@oliviarocco.com and we will be happy to advise before you open the packaging.

Absolutely — our luxury bedding sets, plush bathrobes, premium towel sets, and cosy loungewear make truly beautiful and thoughtful gifts for birthdays, anniversaries, Christmas, Mother's Day, and housewarming occasions. Our products are presented in clean, premium packaging — ready to give and guaranteed to impress. A luxury OLIVIA ROCCO gift is the perfect way to treat someone to hotel-quality comfort at home.

We do not currently offer gift wrapping or personalised gift messaging at checkout. However, our homeware is packaged neatly and presentably — suitable for gifting straight from the box. We are actively exploring luxury gift packaging options for the future. Follow us on Instagram and TikTok for updates as new gifting services are introduced, and sign up to our newsletter to be notified first.

Yes — we welcome corporate gifting and bulk orders for businesses, hotels, spas, interior designers, and event organisers. Our luxury bathrobe, towel, and bedding ranges are particularly popular for corporate gifting and hospitality use. For bespoke corporate orders or large quantity enquiries, contact us at support@oliviarocco.com with your requirements and we will create a tailored solution.

For a hotel-inspired bedroom, layer a crisp white or neutral duvet set with coordinating pillowcases and add a contrasting textured throw at the foot of the bed. Choose curtains in a complementary tone — our velvet eyelet curtains in rich jewel tones pair beautifully with neutral bedding for a luxurious, editorial feel. Add cushions in varying sizes and textures to complete the look. Follow us on Instagram and Pinterest for regular home styling inspiration.

Yes — we regularly introduce seasonal collections and limited edition colourways across our bedding, bathrobe, and homeware ranges. Seasonal launches typically align with key retail moments — Autumn/Winter, Spring/Summer, and gifting seasons. The best way to stay ahead of new arrivals is to follow us on Instagram, TikTok, and Facebook, and sign up to our newsletter for early access and exclusive offers on new collections.

Yes — we welcome wholesale and trade enquiries from retailers, interior designers, boutique hotels, spas, and online sellers looking to stock OLIVIA ROCCO products. We offer competitive wholesale pricing on selected lines with minimum order quantities. To discuss wholesale options, pricing, and trade terms, please contact us at support@oliviarocco.com with details about your business and the products you are interested in.

Absolutely — our premium towels, bathrobes, and bedding are ideally suited to the hospitality industry. We supply hotels, boutique B&Bs, spas, and wellness retreats with luxury homeware that delivers the hotel-quality experience their guests expect. Bulk pricing is available on selected lines. Contact us at support@oliviarocco.com with your requirements — including quantities, product types, and delivery timescales — and we will provide a competitive trade quote.

We are open to establishing trade accounts for interior designers, property developers, and home stylists who regularly source homeware for client projects. Trade pricing and terms are discussed on a case-by-case basis. If you are an interior design or property styling professional interested in working with OLIVIA ROCCO, please contact us at support@oliviarocco.com with details of your business and typical order requirements.

Yes — minimum order quantities apply to wholesale and trade orders and vary depending on the product type and collection. Full details are provided on request. Contact us at support@oliviarocco.com to discuss your specific requirements and we will provide a full wholesale information pack including pricing, minimum quantities, lead times, and delivery terms.

We are selectively growing our network of retail stockists across the UK and beyond. If you are a retailer — online or bricks-and-mortar — interested in stocking OLIVIA ROCCO homeware, we would love to hear from you. Please send your business details, store information, and a note on the products you are interested in to support@oliviarocco.com and a member of our team will be in touch to discuss partnership opportunities.

OLIVIA ROCCO is a proud British homeware brand based in Middlewich, Cheshire. We are a young, ambitious brand built entirely online — from our product range to our customer support. Our homeware is produced by trusted manufacturing partners who meet our strict quality, ethical, and sustainability standards. All products are quality-checked before dispatch from our UK warehouse, ensuring every order meets the OLIVIA ROCCO standard of luxury you can feel.

OLIVIA ROCCO was created with a clear purpose — to make genuine luxury homeware accessible to everyone, not just those who can afford department store prices. We started small, grew our community through social media and authentic customer relationships, and have built a brand that thousands of homes across the UK now trust. We are driven by quality, passionate about design, and committed to making your home a place you truly love.

Follow OLIVIA ROCCO across all our social media channels for new collection launches, restocks, exclusive discount codes, home styling inspiration, and behind-the-scenes content. Find us on Facebook (theoliviaroccoway), Instagram (theoliviaroccoway), TikTok (@theoliviaroccoway), X (oliviaroccoway), Pinterest (oliviaroccostore), Snapchat (olivia-rocco), and YouTube. We are most active on TikTok and Instagram — follow us there for the freshest content and early access to new arrivals.

Yes — sustainability is fundamental to the OLIVIA ROCCO brand. We have partnered with 20 innovative grassroots companies funding nature-based carbon removal through reforestation, soil carbon sequestration, and land restoration. A fixed margin from every OLIVIA ROCCO sale goes directly to these climate partners — including DroneSeed, Grassroots Carbon, and Pachama. We are committed to neutralising our shipping emissions and building a luxury brand that is as good for the planet as it is for your home.

We are always looking for passionate, creative content creators to join the OLIVIA ROCCO community. Whether you are a home interiors creator on TikTok, a lifestyle influencer on Instagram, or a YouTube reviewer specialising in homeware and living — if your audience would love what we do, we want to hear from you. We offer free products, affiliate commission on every sale you drive, and long-term brand ambassador opportunities. Apply via our Influencers page or reach out directly on any of our social media channels.