Partnering for the planet
We have partnered with 20 innovative grassroot companies that we believe can help reverse climate change. We allocate a fixed margin from every sale to support;
- Fund nature-based carbon removal solutions such as reforestation and soil carbon sequestration.
- Fund companies such as DroneSeed, Grassroots Carbon, and Pachama.
We are committed at OLIVIA ROCCO to neutralize our shipping emissions and remove carbon dioxide from the atmosphere.
Generally processing times are within 1 business day* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.
Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund. We appreciate your patience and understanding as we work through this together. Thank you so much for your support!
*Please understand that business days do not include weekends and Bank Holidays (United Kingdom).
On occasion OLIVIA ROCCO offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.
Shipping & handling charges are as follows:
£3.95 flat fee for all domestic within the United Kingdom (free shipping over £40), 2-4 working days.
£5.95 express fee for all domestic within the United Kingdom, 1-3 working days.
All orders are Royal Mail tracked deliveries
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom. Packages undeliverable by Royal Mail and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.