Basics Flat Sheet

We have partnered with 20 innovative grassroot companies that we believe can help reverse climate change. We allocate a fixed margin from every sale to support fund nature-based carbon removal solutions such as reforestation and soil carbon sequestration. Fund companies such as DroneSeed, Grassroots Carbon, and Pachama.

We are committed at OLIVIA ROCCO to neutralize our shipping emissions and remove carbon dioxide from the atmosphere.

We also work closely with Royal Mail to ensure hassle-free, on-time delivery. Generally processing times are within 1 business day* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
*Please understand that business days do not include weekends and Bank Holidays (United Kingdom).

£3.95 flat fee for all domestic within the United Kingdom (free shipping over £40), 2-4 working days.
£5.95 express fee for all domestic within the United Kingdom, 1-3 working days.

Not completely satisfied with your purchase?

Visit our Returns Centre within 35 days of purchase to explore your hassle-free return options. We have made it easy for you to cancel for a full refund. Please review our Refund Policy for more information. We appreciate your patience and understanding as we work through this together. Thank you so much for your support!

Easy returns are always just a Click Away.

OLIVIA ROCCO does not have a call centre and we're not set up to handle high volumes of phone calls.

The OLIVIA ROCCO brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

Thank you again for visiting OLIVIA ROCCO. For information on our new product launches, please follow us on Instagram & Facebook. For customer service inquiries, please send us a message on Facebook Messenger or e-mail us at support@oliviarocco.com. For order inquiries, please include your order number for faster service.

Clearpay makes budgeting easier, allowing you to break down your payments into four installments, due every two weeks, interest free. Head over to OLIVIA ROCCO and find something you love. Then, just add to bag and simply select Clearpay as your payment method at the checkout. Enjoy your new stuff right away and pay over four instalments.

Buy now and pay 30 days later with KLARNA payment portal. You get all the “closure” of a full upfront payment, but with the cash-flow benefits of spreading the cost. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front.

We are a young, bold homeware brand. We’re fun, we’re social and we’re an upcoming brand that doesn’t sleep. Interested in partnering? Apply today to be part of our community.